Senior Account Director

Reference Number: 16140005
Location:  
Category: Medical / Health

This Senior Account Director will be focusing on Integrated Health Systems, Hospitals and Public Partnerships for a digital behavioral health company.

 

Position can be remote.

 

A former clinician and current department head with strong business, strategic and analytical skills, who loves helping customers drive clinical practice change using technology, and is knowledgeable of current innovations in mental healthcare, would fit well in this role. An experienced team leader who shares a passion for advancing mental health care models with consumer directed technology would be on target.

 

Preferred Experience:

  • 10+ years of healthcare account management experience managing client-facing national and/or regional customer accounts, preferably healthcare technology.
  • LCSW, LPC, MSW, or similar advanced degree in clinical behavioral healthcare, social work or treatment of anxiety, depression and/or substance abuse is required.
  • 7+ years progressive and successful management of multi-person, remote team.
  • Exceptional training, presentation and communication skills—with breadth of ability and confidence to lead.
  • Training for clinicians, therapists, and peer specialists who support consumers struggling with depression, and anxiety to drive strong adoption of new technology applications.
  • Collaborative and productive account relationships at the executive/senior level across company’s public, integrated health plan & hospital partners.
  • Comfort with presenting and using web technology.
  • Extensive experience and current working knowledge of public behavioral health (including Medicaid), integrated health systems (ACO, FQHCs) and/or hospitals.

 Responsibilities: 

  • Manage the public account service team.
  • Ensure delivery and grow partner relationships, producing high client satisfaction, and securing renewals.
  • Utilize your clinical background to understand partner’s needs and issues, make recommendations and implement solutions.
  • Cross-functionally partner with internal operating teams (product development, sales, business development, quality assurance and executive management).
  • Collect, analyze and use data to make the partner’s experience with our products/services as seamless as possible.
  • Define/track success criteria while monitoring goals and providing insights on overall health of relationships.
  • Act as a voice of the customer across the organization.
  • Proactively identify risk.
  • Maintain a forecast of renewals and up-sell opportunities with account base.
  • Conduct executive level account reviews with partners.
  • Maintain a caseload of accounts.
  • Own customer relationship from onboarding, training, user-adoption, to renewal.
  • Deliver training and account support for consumer self-help technology tools that clinicians/therapists will use as treatment extenders to better serve their patients.
  • In partnership with our business performance unit, design/track success criteria, support and interpret the analysis of critical partner success metrics, monitor goals and recommend solutions to enhance partner relationship and consumer engagement.
  • Act as technical leader with your account base following up on issues, bugs, usage concerns and other potential renewal detractors.

This position will be responsible for supporting the growth of digital behavioral health solutions, specifically to meet the needs of our integrated health system, hospital, and community/county behavioral health partners. Our ideal candidate will have expertise directing account relationships and processes in the behavioral healthcare space, management of clinical practice change, clinical experience in the treatment of anxiety, depression and substance abuse, a strong understanding of government run healthcare programs, including Medicaid, and working knowledge of web-based innovation and advancement in the health and wellness space. This position reports directly to the CEO and manages the Public Account Services Team, therefore, team supervisory experience and progressive senior level management involvement is essential.

 

Contact:

Shelley Johnson, Director Healthcare Solutions

**Please submit resume prior to calling.**

864-412-3353

sjohnson@thenewellgroup.com