Patient Advocate - Floating

Reference Number: 16140066
Location: Boston, MA
Category: Medical / Health


Depending on the operational requirements and size of the Patient Care Center (PCC), this position may include some or all of the functions listed below:


Duties and Responsibilities:

  • Provide the highest level of customer service to patients, fellow employees and referral sources.
  • Obtain accurate insurance information, verification and pre-authorization.
  • Process all billing daily, ensuring that claims are accurate, timely and fully documented.
  • Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
  • Apply payments and adjustments to patient accounts.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with the NEOPS Compliance Policies.
  • Ensure the privacy and security of protected health information per HIPAA requirements.
  • Assist with quality assurance to ensure patients satisfaction with services as necessary.
  • Comply with the system of internal controls to ensure proper handling of cash receipts, including electronic medical record system.
  • Receive, sort and distribute mail appropriately and in a timely manner.
  • May compile weekly documentation packets per guidelines for approval.
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Review clinician documentation to ensure that patients’ charts are complete.
  • Receive shipped items into office.
  • Perform other duties or special projects as assigned.
  • Travel to other locations as needed.


  • Strong interpersonal, oral (including telephone) and written communication skills.
  • Ability to key 40 words per minute with accuracy preferred.
  • Ability to work with handicapped individuals.
  • Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
  • Proficient computer skills including Windows based office technologies and automated billing systems.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner etc.
  • Knowledge of state, federal and regional collection and reimbursement laws where applicable.
  • Excellent organizational skills and the ability to manage multiple tasks.
  • Proficiency with basic math and accounting skills.
  • Ability to work effectively as a team member.
  • Hold a valid driver’s license and maintain current auto insurance coverage.


Education / Training / Experience / Certifications: 

  • High school diploma or equivalent combination of education and experience required. Associate degree preferred.
  • Knowledge of MS office suite: Excel, Word, Microsoft Outlook and Internet.
Experienced Professional (Non-Manager)