Patient Advocate Manager

Reference Number: 16140064
Location: Branford, CT
Category: Medical / Health



Supervise and direct the patient advocate team companywide, by performing the following duties personally or through subordinate staff.


Duties and Responsibilities:

  • Provide the highest level of customer service to patients, fellow employees and referral sources.
  • Support patient care managers by providing coverage to their offices when needed.
  • Oversee and streamline patient advocate issues to conform to Neops policies and stay in compliance.
  • Provide personnel development through patient advocate meetings or on an individual basis by developing and maintaining training material, manuals and guides.
  • Assist the patient advocate team members with problem claims, issues or daily work.
  • Update job knowledge by participating in educational opportunities; reading professional publications, attending seminars and webinars.
  • Obtain accurate insurance information, verification and pre-authorization.
  • Process all billing daily, ensuring that claims are accurate, timely and fully documented.
  • Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
  • Apply payments and adjustments to patient accounts.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with the Compliance Policies.
  • Ensure the privacy and security of protected health information per HIPAA requirements.
  • Assist with quality assurance to ensure patients satisfaction with services as necessary.
  • Comply with the system of internal controls to ensure proper handling of cash receipts, including electronic medical record system.
  • Review clinician documentation to ensure that patients’ charts are complete.
  • Perform other duties or special projects as assigned.
  • Perform annual reviews for corporate support staff and issue warnings if needed.
  • Travel to branches and possible educational seminars when needed.


  • Strong interpersonal, oral (including telephone) and written communication skills.
  • Must be a self-starter and team player.
  • Focus on quality and service.
  • Ability to meet multiple deadlines and manage a heavy workload.
  • Integrity to handle sensitive or confidential information is critical.
  • Understanding of medical reimbursement and terminology and a complete understanding of general office duties. 
  • Proficient computer skills including Windows based office technologies and automated billing systems.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, scanner etc.
  • Knowledge of state, federal and regional collection and reimbursement laws where applicable.
  • Proficiency with basic math and accounting skills.
  • Valid driver’s license and maintain current auto insurance coverage.

Education / Training / Experience / Certifications: 

  • High school diploma or equivalent combination of education and experience required. Associate degree preferred.
  • One year experience of supervisory / management role required.
  • Knowledge of MS suite: Excel, Word, Microsoft Outlook and Internet.
Standard Management (Manager/Supervisor of Staff)