Medical Collections Administrative Assistant Part-time 30 Hours/Week

Reference Number: 16140065
Location: Schaumburg, IL
Category: Medical / Health

The Collections Administrative Assistant will ensure that all state, payer, and accrediting body requirements related to maintenance of a physical location in the state of IL are met. This position will assist with collection of past due claims, ensure adherence to healthcare accreditation requirements.


• Responsible for collecting on Aging Report and processing denials within 48 hrs in order to meet current company goals

• Obtain any additional documentation required by insurance company. 

• Handle incoming phone calls from customers and resolve questions professionally and timely 

• Respond to all incoming emails and voicemails timely 

• Communicating payor pricing change, billing requirements and medical guidelines to Customer Service, Verification of Benefits, Contracts and billing.

• Assisting all customers regarding outstanding balance and then obtaining payment.

• Assisting Collection Team in maintaining 100% collection goal established monthly

• Assist Collection Team in maintaining a suitable DSO

• Provide Signature Customer Service at all times.

• Participate in training programs for continuing learning and development.

• Obtain any additional documentation required by insurance company. 

• Meet all department productivity and quality standards.

• Communicates issues, questions or concerns with Accounts Receivable Supervisor in a timely manner. 

• Provides Accounts Receivable Supervisor weekly status report on current tasks/projects via WebEx. 

• Adhere to HIPAA and PHI Regulations.

• Ensures workload is complete and accurate by end of work shift daily, weekly, monthly.

• Observes and communicates to management any opportunities to streamline processes and improve efficiency in day-to-day operations.

• Completes special projects as required.

• Other duties as assigned.

• Audit service center per CHAP requirements and company standards monthly and submit audit paperwork to QA

• Correct deficiencies as they are identified

• Demonstrate professional demeanor at all times (includes dress code, use of company property, etc.).



Knowledge and Experience

• High School Diploma or GED; college degree preferred

• Knowledge of or exposure to Medical Terminology

• Minimum 1 year experience medical billing and coding

• Minimum 1 year experience contacting Insurance payers for payment

• Minimum 1 year experience filing appeals with insurance companies

• Minimum 1 year experience working with EOBs and adjustments


Personality and behavior:

• Ability to prioritize and manage multiple tasks to completion

• Outstanding verbal and written communications skills

• Exceptional organizational skills

• Experience utilizing HCPCS billing codes

• Exceptional communications/interpersonal skills

• Professional and positive telephone manner

• Excellent PC skills; typing of 45 wpm, excellent ten key skills

• Proficient using Microsoft Office Software

• Works well with other team members

• Ability to hear, communicate and comprehend by telephone for prolonged periods of time

• Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues

• Ability to work independently.

• Ability to multi-task and work in a dynamic, fast-paced, changing environment.

Entry-level Professional (Non-Manager, Less than 2 years experience)